Your privacy and security is essential to us. That is why this statement sets out NEVOL’s data protection policy for the information that you provide to us when using this website (the website).
Where the website contains links to third parties’ websites, NEVOL undertakes no responsibility for the privacy practices or the content of those websites. Therefore, it is important that you read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
You reserve the right to opt out at any time even if you have previously given your consent. You can unsubscribe from our regular marketing emails at any time by clicking on the Unsubscribe link at the bottom of these emails. This will take you to your account, where you can change your email settings as required. It will however take a short while for the changes in your preferences to become effective.
Sometimes the unsubscribe link in the email gets broken in transit to you. If this has happened, try visiting your account as above. If you still have any problems trying to do this, please Contact us and we’ll be happy to help.
You can view any personal information processed by us by logging on to your account using the “Sign Up/My Account” feature. You can see your basic details, and correct or update them at your own convenience. This also gives you the opportunity to detect any imprecisions in any other information we hold about you. If we are informed of such imprecision of any personal information, we will make appropriate corrections where possible. You can ask to see, update or amend any information we hold on you by contacting us.
If you have any concerns, please email firstname.lastname@example.org.
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:
contact information, such as name, address and telephone number,
online contact information, such as your email address,
purchase information, such as credit card details,
other personal information such as your size if you are buying something from us,
navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket,
information from cookies or web beacons.
NEVOL obtains information from you in three ways:
Either by you typing in your personal details,
by the automatic collection of information about you as you use the website,
or from third parties.
A) Typing in your details
If you wish to place an order we will ask you to type in your contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Your email address will also be requested if you wish to receive email alerts.
B) Automatic collection
The system may also use web beacons which are similar but not identical to cookies in the way they operate. If you are only browsing our website and have not logged in, we will not ask you to type in any personal information, but certain information including computer and connection information, browser type and version, operating system and platform details, the time of accessing the website is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.
C) Third Party Cookies and Web Beacons
We occasionally carry out market research and business development, which a third party assists with, during which they may send a cookie or web beacon. Some of our affiliate organizations may also do that so that they can track your purchasing and browsing behaviour on our website.
D) Information from third parties
NEVOL may also obtain information about you directly from third parties, such as new delivery address details from our carriers which we will use to update our delivery records and account information or details of your credit history from credit reference agencies, which we use to prevent and detect fraud.
Whenever your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer.
Two types of cookies are used on our website:
1) Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used:
to allow you to carry information from one page of our website to another without having to re-enter information,
to allow you to maintain a shopping basket during each visit that you make to the site, and
within registration or login mode, to allow you to access stored information.
2) Persistent cookies which remains in the cookie file of your browser for a longer period and store some basic information and helps us to identify if you have visited our website previously using the same computer, and if so enable our website to remember the personal information you provided, keep track of the number of visits that you make to our website, where you browse and what you have purchased, and offer you personalized content, even though you may not have logged on.
We will be able to associate any email address you have ever provided to us back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you have ever requested a catalogue or receive email alerts and will be able to associate this with any other contact information you may have given us.
The primary purposes for which we collect and store your personal information are to process your orders and deliver products, authorize payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
NEVOL will not sell your personal information to third parties. However, on occasions we do share customer information with third parties as described below.
By making a purchase on the website, you consent to NEVOL sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. You consent to that transfer of data. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. In performing these checks, personal information provided by you may be disclosed to a credit reference agency, which may keep a record of that information. This is done only for identity verification purposes; no credit check is performed and it should not affect your credit rating. NEVOL may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.
NEVOL may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with NEVOL, or to protect our property and other rights.
Occasionally our site is blocked by a firewall. If you are using a personal firewall stopping and restarting the firewall may fix the problem. If it is a corporate firewall you may wish to contact your organisation’s IT department.
Your account contains your delivery and billing details, email preferences and a record of your orders. To view or edit your personal details, you will require your email address and password. It is your responsibility to keep the password you have chosen confidential, please do not to share your password with anyone. Sending information via the internet is never completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data.
New customers can create an account by going to the My Account page.
If you can’t remember your password, go to the My Account page, enter your email address, click on Forgotten your password?’ and it will be automatically emailed to you. For security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.
We advise that you close all browsers when you have completed your purchase to ensure that all confidential information is removed.